• IT Field Engineer

    Job Location USA-IA-Mason City
    Posted Date 1 month ago(9/18/2018 2:48 PM)
  • Summary

    Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.


    At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.


    We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.


    Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.


    At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.


    We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.



    The IT Field Engineer is responsible for effective analysis and implementation of integration solutions at new and recently acquired Masonite business operations.  This individual should possess level 3 engineering skills in network, server, desktop, wireless and voice technologies. 


    This individual ensures that the infrastructure and related procedures located at remote offices adhere to organizational goals in support of staff, team members and customers.  The candidate who fills this position will be working with other team members, providers and customers to design implement and support new and existing infrastructure solutions. The quality of these solutions will impact revenue to the business so attention to detail is a "must have" trait for a candidate to possess.


    Functional Competencies

    • A self-motivated person who is able to work both independently and under supervision
    • Able to prioritize tasks with respect to milestones and deadlines
    • Able to maintain a positive and cooperative attitude in sometimes stressful situations
    • Willing to work as part of a team and share responsibilities when needed
    • Demonstrates change agility around environment and technology
    • Stay current on industry trends and new technologies that may increase efficiency or decrease costs associated with installed systems and future technology initiatives
    • Able to communicate effectively with internal and external customers
    • Intrapersonal skills to help negotiate priorities and to resolve conflicts among support and project stakeholders
    • Coordinate the activities of others (internal staff, subcontractors, associates and staff from collaborating and/or competing suppliers) and manage stakeholder expectations and requirements
    • Ability to perform extensive travel, spending as much as two weeks per month traveling.  Also must have the ability to travel internationally.

    Essential Day-to-Day Responsibilities

    • Implement and troubleshoot infrastructure solutions including routers, switches, wireless access points, servers, printers and desktop technologies
    • Oversee cable vendor’s work to ensure that quality meets high standards
    • Ability analyze existing infrastructure deficiencies and present recommendations for improvement
    • Effective use of existing troubleshooting tools to quickly resolve issues
    • Ability to follow Infrastructure Solution Design established by Tier 3 Engineering Staff.
    • Provide off hours support as needed for reasonable period after                 engagement.




    • At least  5 years’ experience with configuration and management of Windows Server 2008 ,VMware, Windows 7 desktop and related software
    • Strong experience installing Cisco routers, access layer switches, Cisco Call Manager and Wireless Access Points.
    • Working knowledge of cable standards
    • Hands-on experience installing VOIP desktop phones
    • Working knowledge managing telecom installation issues
    • Excellent Problem Management skills

    Desired Skills:

    • Ability to maintain a profession demeanor when troubleshooting issues
    • Performance metrics reporting
    • Attention to detail
    • Creating Infrastructure documentation
    • High level of customer care skills


    • Associates Degree in Computer Science, MIS or related field of study; or any equivalent combination of relevant experience, education and training.(Preferred) MSCE Certifications, CCNA Certifications

    We Offer:

    • Competitive salary commensurate with experience and performance.
    • Company funded HSA.
    • 100% Company paid life insurance and short/long term disability insurance.
    • 401(k) benefit with 5% Company match.
    • 3 weeks of vacation, 8 holidays and 2 floating holidays
    • College tuition reimbursement
    • Ongoing career training and development.


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