Customer Experience Manager - Manufacturing

1 month ago


Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.


At Masonite, we understand that people are key.  We are a composite of diverse people who come together by showing support and respect to one another.


We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do.  It is in each door we make, in our commitment delivery and in our honest and sincere communication.


Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what’s on the other side.


At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging.  This collaborative environment is what makes Masonite a transparent, fair company- one that doesn’t hide behind closed doors.


We continuously strive to improve both our products and our customers’ experiences. This drive leads us to revolutionize the door industry and help people walk through walls.


The Customer Service Manager is responsible for leading a team of Customer Service professionals located in our manufacturing plant. This position is accountable to provide Customer Service leadership to

1) exceed Customer expectations;

2) grow and develop their employees;

3) execute the business plan; and

4) improve efficiencies through process improvement and innovation. 


This position requires excellent problem-solving, analytical, interpersonal, communication, and customer service skills. The Customer Service Manager reports directly to the Wholesale Customer Service Manager but has dotted line responsibility to the Plant Manager.




5 years’ experience in a similar role, with management responsibilities, ideally in a manufacturing environment.

Bachelor Degree preferred.


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