Customer Service Representative

1 week ago


Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.


At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.


We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.


Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.


At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.


We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.


  • Enter data into internal software system to ensure accurate production paperwork is generated
  • Proof orders written by other Customer Service Representatives for accuracy of information
  • Effectively and constantly communicates with purchasing, production, shipping and plant personnel as needed to ensure accuracy of all order information
  • Reviews all information and paperwork on each order to ensure all information is correct
  • Emails or faxes customers with discrepancies on orders
  • Follows through on all questions in a timely manner
  • Actively participates in all departmental meetings and related training sessions including periodic plant tours
  • Must be flexible to work overtime as required at the discretion of the company
  • Perform any other duties as assigned


  • Strong computer proficiency, including working knowledge of MS Office
  • Good organizational skills and attention to details
  • Excellent verbal and written communication skills
  • Proven ability to work effectively in a team environment
  • Ability to multitask and work in a fast paced environment
  • Ability to professionally communicate with other internal departments
  • Minimum High School education or Post-Secondary Education (University Degree, College Diploma or equivalent) an asset
  • Minimum 1 to 2 years’ experience in customer service
  • Previous experience in the home building supplies industry or manufacturing is an asset


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