• Inside Sales Manager

    Job Location CAN-ON-London
    Posted Date 3 months ago(2/12/2018 1:14 PM)
  • Summary

    Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.


    At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.


    We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.


    Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.


    At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.


    We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.





    The Inside Sales Manager leads a team of Inside Sales, estimators and order writing professionals in the stile and rail door manufacturing plant.


    This position provides leadership to

    1) exceed Customer expectations;

    2) grow and develop their employees;

    3) execute the business plan; and

    4) improve efficiencies through process improvement and innovation.


    This role requires excellent problem solving, analytical, interpersonal, communication, and customer service skills.



    • Member of the London site Leadership Team and the Architectural Inside Sales Leadership Team
    • Strong Sales Orientation
      • Works with outside sales to develop a strategic sales plan
      • Ensuring accuracy for quotes
      • Pricing quote approvals
      • Ensures close coordination with outside sales team and inside flush door sales teams
      • Focused effort on increasing close rate and ensuring that orders stay within London or within Masonite
      • Responsible for ensuring accuracy for orders
      • Responsible for credit terms and credit limits for new and existing customers
      • Work with A/R team to manage risk and resolve customer issues regarding payment and deposits
    • Customer Relationship Management
      • Establishes relationships and communicate with customers at various levels
      • Maintains appropriate coverage and support to service our customers and exceed their expectations
      • Coordination of customer training and presentations
    • Responsible for negotiating with distributors on projects to secure work
    • Responsible for providing pricing for all exotic and non-standard wood species and custom door elevations
    • People Management
      • Management of 9 direct reports in inside sales
      • Accountable for the overall management of the inside sales team including recruitment, on-boarding, training & development, performance management, salary recommendations, employee relations, demonstrating leadership and modeling coaching behaviors.
      • Act as focal point for customer communications through inside sales personnel, order management, order-fulfillment, back-order discrepancies, customer complaint/warranty processing, understanding business priorities
      • Motivates the inside sales team to work effectively and efficiently, creating standardization within the team and sharing best practices across teams
      • Leads initiatives to cultivate the growth and development of the Inside sales team through strategic planning and Customer Service excellence
      • Lead and coaching for teams on change process
      • People development activities


    • Reporting & Communications
      • Sets department targets and goals and be responsible to meet or exceed these goals
      • Provides senior management with regular reports on status of performance
      • Interacts with several head office departments such as: Sales Planning,  Logistics, risk management, finance, IT, Purchasing, Accounting, Operations and Sales to ensure all orders can be shipped on time and complete
    • Provide all material/labor costs for estimating department (example - supplier price increases etc. – our pricing is a “rolled up” price we use in our quote package)
    • Administration/Customer Maintenance
      • Administers company’s  policies and procedures as they relate to Order Entry, Inside Sales, Logistics, Warranty and Returns
      • Issues all job-specific warranties and warranty documents for customers
      • Administers warranty claims, back charges for customers
    • Provide report on material/labor costs for all warranty claims
    • Ensures ongoing Sarbanes Oxley (SOX) compliance
    • Follows all Company related safety/environmental rules and regulations



    • Strong sales orientation
    • Experience with pricing strategies
    • Understanding of door construction, stile and rail knowledge an asset
    • Experience with/understanding of the built environment particularly as it relates to doors.
    • Anticipates customer needs accurately by leveraging the voice of the customer
    • Extensive knowledge of service excellence:  concepts and best practices
    • Ability to foster a common vision which supports the organizations goals; perseverance necessary to focus on, and achieve long-term objectives; capability to orchestrate continuous change.
    • Demonstrated ability to understand complex business issues and to provide appropriate, effective, technical solutions
    • Quickly establishes and maintains creditability with customers and staff
    • Proven success in building and leading teams, collaborating cross-functionally and managing diverse thinking
    • Experience with MS Dynamics would be an asset.


    • Bachelor’s Degree preferred
    • A minimum of 5-7 years’ experience of related experience


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