• Order Change Technician

    Job Location USA-WI-Marshfield
    Posted Date 1 month ago(4/24/2018 11:28 AM)
  • Summary

    Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.


    At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.


    We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.


    Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.


    At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.


    We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.


    This position takes requests for order changes from the Sales, Orderwriting, and Manufacturing Departments and completes order changes in the DoorBuilder System.


    • Utilizes the "User Defined Path" computer program for entering order changes.
    • Understands door construction and the ability to complete acceptable requested order changes during construction.
    • Navigates Oracle on routings and bills of material.
    • Utilizes DoorBuilder application program to query information needed to make order change decisions.
    • Coordinates and communicates with the Inside Sales Representatives, Orderwriters, Engineers, IT Dept. and Production Employees to gather necessary information prior to order changes.
    • Maintains Excel spreadsheets to track order-change history.
    • Coordinates mill processes [routing, shipping, Shop Floor Interface System (SFIFS), etc.].
    • Investigates and clarifies mill questions on order changes that are currently in.
    • Enters "Invoice Only" orders in DoorBuilder, to ensure customers are invoiced properly for extra freight charges as needed.
    • Maintains order change flow charts to accurately depict affected areas for specific order changes.
    • Interprets templates, labeling, and warranty issues to ensure informed order change decisions are made.
    • Backup for Raceway Administration to enter raceways with coordinates into computer for proper machining.
    • Knowledge of Purchasing/Scheduling Dept. for ordering materials to ensure correct personnel receives changes that are necessary.
    • Knowledge of proper resources for coordination of any corrections that may be required within the ERP system.
    • Confirming back to customers that changes have been made.
    • Performs duties as assigned by supervisor.



    • Bachelors degree in Business or related field plus 3-5 years of relevant work experience or equivalent combination of education and experience is required. 

    • Previous experience in the door industry is necessary.  A working knowledge of door construction and mill flow is preferred. 

    • Must be proficient in Microsoft applications (Word, Excel, etc.).

    • Strong communication (written and verbal), interpersonal, and organizational skills are required. 

    • The ability to work with minimal direction or supervision and manage one's own workload is essential for the overall success of this position. 

    • Must be willing to work cooperatively on day-to-day activities as part of a team and be flexible in an ever changing environment.  


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