Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.
At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.
We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.
Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.
At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.
We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.
The Digital Customer Success Manager is responsible for managing customer relationship retention and optimization, with key focus on ensuring Masonite customers are as successful as possible while utilizing Masonite digital products. The Customer Success Manager is essentially responsible for interfacing with internal and external customers to ensure an unparalleled customer experience while driving digital tool engagement and adoption. The role requires a high-energy approach with excellent customer support skills, communication skills, as well as organizational and leadership skills. This person should be progressive and forward thinking, while also approachable and flexible within a highly dynamic environment in order to produce with multiple simultaneous deliverables.