• Enterprise Systems Analyst - CRM

    Job Location USA-FL-Tampa
    Posted Date 2 months ago(2/27/2019 10:19 PM)
  • Summary

    Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.


    At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.


    We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.


    Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.


    At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.


    We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.


    Serves as the subject matter expert and principle process and solution improvement leader with respect to Dynamics 365 Customer Engagement, marketing automation, Customer service and field service solutions for configuration, customization and usage, maximizing end user adoption.


    Consult with and provide guidance to stakeholders; review, analyze, and develop cost effective and efficient solutions in line with their requirements; establish relative priorities and schedules based on their business value and in a manner that mitigates business and system risk.


    Develop and maintain business process and system documentation and workflows in support of process improvement activities enabled by information technology.


    Manage significant Information Technology projects - in terms of complexity, cost, time-constraints, internal and external staffing, and equipment including software and hardware.


    Create, maintain and disseminate project management documentation and information including: scope of work; cost estimates & budgets; resource requirements, schedules & consumption; and risk factors, communicating project status/issues to business stakeholders and management.


    Manage Dynamics 365 application security.


    Design, develop and modify custom database queries and reports as needed in support of operational performance analysis.


    Formulates information technology training solutions to parallel overall business strategies, coordinating with departmental and Human Resource training teams to help implement training tools and locate or develop content for delivery by the respective teams, focused on information technology solutions adoption and work flow integration, with emphasis on sourcing and deploying readily available content where possible vs developing custom content.


    Serves as an advocate, process owner and system administrator for a knowledge management and delivery framework to enable rapid deployment of training programs, resuse through time and a closed loop, continuous process improvement model.


    Consults with developers on application design, development, testing and implementation.


    Relies on extensive experience and seasoned judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.


    Additional responsibilities as requested or required.



    Bachelor’s degree in Computer Science, MIS, engineering or related curriculum and at least five years directly related experience, including enterprise scale assignments. In lieu of a bachelor’s degree, directly related experience and certification beyond minimums will be considered.


    At least 5 years of experience with CRM systems, specifically Microsoft Dynamics CRM or Dynamics 365 and related marketing automation systems, including: implementations, upgrades, change management, business process improvement and development.


    Experience in sales, marketing, customer service and field service functions, including marketing automation applications and e-commerce.


    Experience should include demonstrated ability to facilitate and lead group planning, design and process improvement sessions. Expertise and certification in project management, six sigma, lean process improvements, process mapping / analysis or similar programs desirable. 


    Must be proficient in the Microsoft Office / Office 365 suite, Microsoft Project (or equivalent), Visio and process mapping and design tools.


    Database modeling experience desirable.


    Project management experience and knowledge desired.


    Must be self-directed with a high level of reasoning and problem solving ability related to information structure/analysis, database design, and process improvement.



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