• Display Order Expeditor : U.S. Retail Display

    Job Location USA-TX-Mesquite
    Posted Date 1 week ago(4/11/2019 5:10 PM)
  • Summary

    Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.


    At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.


    We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.


    Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.


    At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.


    We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.


    Works as liaison with Customer Service and Plant operations.  Helps deal with process breakdowns in the sites order flow.  Partners with Purchasing and Scheduling as well as helping to structure their processes.

    • Works with the Customer Service Center being able to handle a large volume of emails and phone calls regarding issues in the order flow process. 
    • Ability to follow through with requests in a timely and efficient manner.  Also must clearly document all actions in the system so that customer service has access to the most up to date information.
    • Able to research any delivery and/or invoicing issues and discrepancies. Must work with accounting resolve these issues.
    • Must understand both purchasing and scheduling processes. Must be able to work with these functional groups to stream line and improve these processes in order to advance our customer goals with regards to lead time and fill rate metrics.
    • Must maintain constant communication between and among customer service, purchasing, manufacturing and shipping both internal and external.
    • Demonstrate an ability to organize activities and work space, as well as the ability to manage large volumes of paper with high level of detail.
    • Ensure the accurate completion of daily reporting.  Brings necessary reports to production meeting as well as informs the management group of trends associated with order related problems.


    • High School Education required, Associate’s Degree or higher preferred
    • 3-5 Years of experience in Customer Service for a manufacturing company is preferred
    • Ability to work independently and effectively in a team environment
    • Excellent phone and written communication skills
    • Excellent PC skills including Microsoft office tools or master-Pak software
    • Strong analytical skills and detail oriented
    • Ability to organize and maintain detailed records
    • Ability to work well in a fast paced environment and have the ability to multi-task


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