Masonite

  • Expeditor

    Job Location USA-FL-Tampa
    Posted Date 4 months ago(7/26/2018 1:47 PM)
    ID
    2016-5704
  • Summary

    Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.


    At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.


    We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.


    Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.


    At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.


    We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.

    Responsibilities

    The Expeditor will work as a liaison with Customer Service and Plant Operations. They will help deal with process breakdowns in the site's order flow, and will also partner with Purchasing and Scheduling, to help structure their processes. 

    • Ability to follow through with requests in a timely and efficient manner.  Also must clearly document all actions in the system, so that customer service has access to the most up to date information.
    • Able to research any delivery issues and discrepancies. Must work with Customer Service team to resolve these issues.
    • Must have knowledge of both purchasing and scheduling processes. Must be able to work with functional groups to stream-line and improve these processes in order to advance our customer goals with regards to lead time and fill-rate metrics.
    • Must maintain constant communication between and among customer service, purchasing, manufacturing and shipping, both internal and external.
    • Must maintain a high level of flexibility in order to be able to react immediately to various inventory or production issues. With this flexibility, must be able to work side by side with production management, procurement and scheduling to rectify issues with lead time and inventory constraints.
    • Demonstrate an ability to organize activities and work space, as well as the ability to manage large volumes of paper with high level of detail.
    • Ensure the accurate completion of daily reporting.  Brings necessary reports to production meeting as well as informs the management group of trends associated with order-related problems.
    • Ability to also assist Inventory Clerk to find product for shipping that can't be located. 
    • Will also serve as a backup to the Logistics Coordinator. 

    Qualifications

    • High School diploma or the equivalent required; Associate’s Degree or higher preferred.
    • Previous experience in customer service for a manufacturing company is strongly preferred.
    • Previous forklift experience preferred. 
    • Ability to work independently and effectively in a team environment.
    • Excellent phone and written communication skills.
    • Excellent PC skills including Microsoft Office tools, Excel, and Masonite's Master-Pak software.
    • Strong analytical skills.
    • Ability to organize and maintain detailed records.
    • Ability to work well in a fast-paced environment and have the ability to multi-task.

    #CB

     

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