Masonite

Advisar Customer Experience & Account Manager

USA-FL-Tampa
5 months ago
ID
2017-9354

Summary

Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.

 

At Masonite, we understand that people are key.  We are a composite of diverse people who come together by showing support and respect to one another.

 

We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do.  It is in each door we make, in our commitment delivery and in our honest and sincere communication.

 

Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what’s on the other side.

 

At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging.  This collaborative environment is what makes Masonite a transparent, fair company- one that doesn’t hide behind closed doors.

 

We continuously strive to improve both our products and our customers’ experiences. This drive leads us to revolutionize the door industry and help people walk through walls.

Responsibilities

  • Facilitates and manages customer account set-up but not limited to managing data input and account accuracy in CRM
  • Manages and coordinates batch account creation with the AR team and other support functions.
  • Interfaces daily with scheduling, operations, quality and logistics as necessary to discuss scheduling and delivery to ensure on-time performance
  • Works in conjunction with Operations team on product information, inventory availability and expediting process
  • Leads process for any change order requests and works with operations to ensure all required steps are completed
  • Primary contact for order, logistics warranty and consumer financing inquiries
  • Supports pricing analyst for account changes
  • Supports finance in credit process
  • Facilitates warranty inquires and works directly with third party on claims
  • An exceptional ability to calmly handle pressure while maintaining a positive attitude
  • Communicates with team members and management regularly during all aspects of the project including status reports
  • Establish relationships and communicate with customers at various levels as required.

Knowledge/Skills/Abilities:

  • This position requires excellent problem-solving, analytical, interpersonal, communication, and customer service skills.
  • Possess fundamental project management, time management and organizational skills
  • Ability to work well autonomously and adapt quickly and effectively to change
  • Demonstrated ability to work effectively with minimum supervision including excellent organizational and time management skills
  • Must have outstanding customer service skills; be detail orientated results driven and conscientious
  • Proven ability to prioritize, multi-task and work in a fast paced team environment and adapt quickly and effectively to change
  • Excellent PC skills including proficiency with all Microsoft Office tools, specifically Word, Advanced Excel and Outlook

Qualifications

  • Bachelor’s Degree and 5+ years of experience
  • Previous customer service/order entry experience in home building supplies industry or manufacturing environment is an asset and STRONGLY preferred
  • Ability to organize and maintain detailed records

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