Masonite

Service Desk Support Analyst - Bilingual French

USA-FL-Tampa
1 month ago
ID
2017-9610

Summary

Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.

 

At Masonite, we understand that people are key.  We are a composite of diverse people who come together by showing support and respect to one another.

 

We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do.  It is in each door we make, in our commitment delivery and in our honest and sincere communication.

 

Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what’s on the other side.

 

At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging.  This collaborative environment is what makes Masonite a transparent, fair company- one that doesn’t hide behind closed doors.

 

We continuously strive to improve both our products and our customers’ experiences. This drive leads us to revolutionize the door industry and help people walk through walls.

Responsibilities

  • This role is to assist in the backlog of support and response times affecting business critical functions.
  • Support and shortening of long lead times for new and existing employees on all hardware and software requests.
  • Escalate and send out site notifications to all Masonite locations.

Qualifications

  • Experience as a service desk support analyst for at least 5- 10 years
  • Experience with MS Active Directory
  • Minimum of a 2-year College or Technical School in the computer field.
  • Must be able to speak and write in French - Bilingual in French and English
  • Microsoft Windows Desktop and Server Certifications a plus.
  • Any customer satisfaction certifications or experience is a plus.
  • Track record in customer satisfaction.
  • Experience with supporting at least 1000 plus users in a Service Desk role.
  • Fully knowledgeable in all Microsoft suite of business applications.
  • Ability to modify and repair all types of HP desktops and laptops.
  • Able to stay calm under stressful times when system outages and critical failures occur, and still be professional and customer supportive.
  • Able to switch shifts when needed.
  • Able to take and support after hours calls when assigned.
  • Experience with Motorola and Zebra preferred. 

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